Book 72 of 141

    From the library

    Nonviolent Communication

    Marshall Rosenberg, 2003

    In one paragraph

    A method for creating life-serving communication that connects us with ourselves and others in a way that allows our natural compassion to flourish.

    Also tagged

    Communication
    Personal Development

    Where this sits in the operating system

    Behavioral Psychology Awareness

    Continuous Improvement & Feedback Loops

    Right People First

    People & Relationships

    Internal Scorecard

    Purpose & Meaning

    Key insights

    Observation, feeling, need, request. Most conflict starts because the first is skipped and an evaluation is presented as a fact.

    Anger points at an unmet need of yours, not at the other person's wrongdoing.

    A request that cannot be refused is a demand, and the difference is audible to the person receiving it.

    Recognise it early

    The failure and the correction sit side by side deliberately. Read the left column asking whether any of it is already true of you.

    What goes wrong

    Using NVC language as manipulation technique

    Focus on genuine connection and understanding, not getting your way

    Mixing observations with evaluations

    Practice stating only what you can see, hear, or measure

    Making others responsible for your feelings

    I feel X because I need YOwn your emotions

    Hearing only words instead of needs

    Listen for the human needs behind complaints and criticism

    Making demands disguised as requests

    Check your willingness to hear "no" to determine if it's a real request

    The same idea, argued differently

    Thomas J. Stanley

    Roger Fisher, William Ury

    Plato

    Ron Chernow

    The full breakdown

    Before you close this

    Naming the specific moment you will act roughly doubles the odds you do.

    Reference

    Author
    Marshall Rosenberg
    Published
    2003
    Category
    Self-Help
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